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Privacy Policy

Privacy Policy

Last Updated: April 11, 2026

NeeraProjects LLP (“we,” “us,” or “our”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://neeraprojects.com and use our services (Waterproofing, Floor Coatings, Architectural Services, etc.).

1. INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services.

  • Personal Identification Information: Name, email address, phone number, and postal address.

  • Project/Property Data: Location, age of the building, and specific structural issues (referred to as “Structural Audit” data).

  • Payment Information: If you engage in a transaction, we collect data necessary to process your payment (e.g., billing address, GST number). Note: We do not store credit card details; these are handled by secure third-party payment gateways.

  • Automatically Collected Information: IP address, browser type, and operating system via cookies to improve site performance.

2. USE OF YOUR INFORMATION

We use the information we collect for purposes including:

  • To provide, operate, and maintain our services.

  • To conduct structural audits and provide custom quotes.

  • To send administrative information, such as updates to our terms or policies.

  • To respond to your inquiries and offer customer support.

  • To comply with legal obligations under Indian law.

3. DISCLOSURE OF YOUR INFORMATION

We do not sell or rent your personal data. We may share information in the following situations:

  • With Service Providers: We may share data with trusted vendors (e.g., specialized sub-contractors or auditors) who perform services for us.

  • Legal Requirements: If required by law, we may disclose your information to government authorities or law enforcement.

  • Business Transfers: In the event of a merger, sale, or acquisition, your data may be transferred to the successor entity.

4. DATA SECURITY

In accordance with Rule 8 of the IT Rules, 2011, we implement “Reasonable Security Practices and Procedures” to protect your personal information from unauthorized access, alteration, or disclosure. However, please note that no electronic transmission over the internet can be guaranteed 100% secure.

5. DATA RETENTION

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law (e.g., for tax or accounting purposes).

6. YOUR RIGHTS (USER CONSENT)

By using our website, you consent to the collection and use of your data as described. You have the right to:

  • Review and Correct: Access and update your personal information.

  • Withdraw Consent: You may withdraw your consent for us to process your data at any time by contacting our Grievance Officer.

  • Opt-out: You can opt-out of receiving promotional emails from us.

7. COOKIES

We use cookies to enhance your experience. You can choose to set your web browser to refuse cookies, though some parts of the site may not function properly as a result.

8. GRIEVANCE OFFICER

In accordance with the Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Name: Rakesh Rai Designation: CEO Address: Plot No. 1969 Sector 45 Gurgaon 1220031 Email: info@neeraprojects.com Phone: +91-9811104347,+91-9810177457

9. UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Revised” date and will be effective as soon as it is accessible.

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with The Property

Simply send a photo or a 30-second video of your issue area to our WhatsApp Support. Our engineers will give you a preliminary digital assessment within a few hours!

© 2026 All rights are reserved.

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